Contact Channels
Manage Reloop subscription channels for per-topic email preferences. Create public or private channels and control opt-in defaults from the dashboard or API.
What are contact channels?
Channels are subscription topics (Product Updates, Newsletter, Alerts). Contacts opt in or out per channel instead of a global unsubscribe.
Open the UI: Contacts → Channels
Channel settings
| Setting | Options |
|---|---|
| Default | opt_in — enroll new contacts · opt_out — enroll manually |
| Visibility | public — preference center · private — dashboard only |
How do I create a channel?
- Go to Contacts → Channels
- Create Channel
- Name, optional description, default subscription, public/private
- Save
How do I edit or delete a channel?
Deleting a channel removes its enrollment records.
- Open Contacts → Channels
- Row ··· → Edit or Delete
- Confirm if deleting
FAQ
What are contact channels in Reloop?
Subscription topics such as Product Updates or Newsletter. Contacts opt in or out per channel instead of a single global unsubscribe.
What is the difference between opt-in and opt-out channels?
Opt-in enrolls new contacts automatically. Opt-out means contacts must be enrolled manually or choose to join themselves.
What is the difference between public and private channels?
Public channels appear on the preference center so subscribers can manage them. Private channels are only visible in the Reloop dashboard.
Does opting out of a channel unsubscribe the contact globally?
No. Channel opt-out only affects that topic. The contact can remain subscribed overall and stay enrolled in other channels.
What happens when I delete a channel?
Deleting removes the channel and its enrollment records. Contact profiles themselves remain.
API reference
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