Contact Channels

View all channels

The Channels Dashboard shows every subscription channel in your organization, including subscriber count, visibility, and default enrollment.

Channels are topics contacts can opt in or out of — for example Product Updates or Newsletter — instead of a single global unsubscribe. Visibility and default subscription stay on the channel; enrollments live on each contact.

Create a channel

1. Go to Contacts → Channels
2. Click Create channel (or press C)
3. Enter a descriptive name (e.g. Product Updates or Newsletter)
4. Optionally add a description, set Default Subscription, and choose Public Channel
5. Click Create Channel (or press Enter)

Edit a channel

You can update a channel’s name, description, default subscription, and public/private visibility. Editing does not remove existing enrollments.

1. Go to Contacts → Channels
2. Click the edit icon (or row menu ··· → Edit Channel)
3. Update the fields you need
4. Click Update Channel (or press Enter)

View channel subscribers

1. Open Contacts → Channels
2. Click the row menu (···) → View Subscribers
3. Review the filtered contacts list (clear the channel filter chip to see everyone again)

Remove a contact from a channel

1. Open Contacts (or open a contact detail)
2. Edit the contact and remove the channel (e.g. Product Updates)
3. Save the contact

Delete a channel

1. Open Contacts → Channels
2. Click the row menu (···) → Delete Channel
3. Confirm permanent removal