For the complete documentation index, see llms-docs.txt or the site index llms.txt. Full docs corpus: llms-full-docs.txt. Prefer the markdown version of this page at /docs/guides/connect-domain/troubleshoot/wrong-nameservers.md. Product capabilities: skill.md. Docs MCP: /docs/mcp. Site MCP: /mcp.
Wrong nameservers
You added Reloop DNS records but verification fails because the domain uses different nameservers.
Symptom
- Reloop Verify fails
digdoes not show the records you added- Or
digshows an old zone
Cause
DNS records only count at the host named by your domain’s NS records. Editing the registrar’s “DNS” tab while NS point to Cloudflare (or vice versa) publishes into a zone nobody queries.
Fix
Read live nameservers
dig NS yourdomain.com +shortAdd Reloop records there
Copy from the Reloop dashboard again into the correct panel.
Optional cleanup
Remove mistaken duplicate records from the unused panel so you are not confused later.
Changing nameservers on purpose
If you intentionally move DNS (e.g. Namecheap → Cloudflare):
- Copy existing important records to the new host first
- Change NS at the registrar
- Wait for NS propagation
- Re-add Reloop records at the new host
- Verify again
See also Change DNS later.
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