Domain not verifying | Reloop Docs

Work through this list in order. Most failures are wrong panel, typo, SPF duplicate, or propagation.

1. Confirm you edited the live DNS host

Lookup NS for your domain. The company in those hostnames must be where you added records.

dig NS yourdomain.com +short

If NS say Cloudflare but you edited GoDaddy, Reloop will never see your changes. See Wrong nameservers.

2. Confirm records are public

dig TXT reloop._domainkey.yourdomain.com +short
dig TXT yourdomain.com +short
dig TXT _dmarc.yourdomain.com +short
dig MX yourdomain.com +short
dig CNAME link.yourdomain.com +short

Compare to the Reloop dashboard (for subdomains, dig the subdomain hosts Reloop shows — e.g. link.mail.yourdomain.com). If dig is empty, wait for propagation or fix the publish step.

3. Fix common record mistakes

DKIM truncated — paste the full p= key (typos)
Two SPF TXT records — merge (SPF conflicts)
Wrong host — UI double-appended the domain (reloop._domainkey.example.com.example.com)
Proxied Cloudflare records — set mail-related records to DNS only
Missing Sending MX — when Email Sending is on, MX → reloop.sh must be present
Missing required group — receiving MX or tracking still expected while toggles are on (defaults are on for new domains)

4. Re-verify

In Reloop, open the domain → Verify Domain (setup: Verify & finish; menu: Re-verify DNS). Repeat after 15–30 minutes if dig just started showing values.

5. Still failing?

Open the matching provider guide
Try Auto-populate if the dashboard shows Auto populate
Contact Reloop support with: domain name, screenshot of DNS rows, and dig output