Details

Deep dive into how the Agent Inbox parses and dispatches inbound emails.

Inbound Gateway: Email is received via your verified sending domain (e.g., support@yourdomain.com).
Parsing & Normalization: The HTML content, attachments, headers, and metadata are parsed.
AI Evaluation: The inbox's custom prompt evaluates the content against defined rules.
Action Dispatch: Webhooks are fired, database state is updated, or an automated reply is queued.

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